I asked why of course, and she did not bother to give a good explanation, but just said it can't be done. This is understandable as the staff member could have been misinformed. But why on earth did she apologize to the staff and not to me??
After more than half an hour when checking out, the manager who happened to listen in, told us that they can't price match.
Horrible experience at Janie and Jack in Legacy Village. We wanted to get some clothes for friends as gifts. Started out nicely as we were told by a staff member that they could price match the website price. We asked again to confirm this.
Cute clothes for kids. Staff has always been helpful and ordered items for me if they didn't have in stock at the store. The clothes is pricier but the quality is worth it; they look great even after several washes. Their deals are amazing but you have to be the first to jump on them as sizes run out fast.
This store is amazing. They have a very nice selection of clothes for babies and little kids. It is expensive, but it is worth it.
Needless to say, I walked out without buying and urge anyone to think twice before going to this store to get baby clothing. Never did we have such a poor customer service in the area.
It was expected courtesy that the manager give a sincere apology to me for 1. Not being able to keep the price match promised by her staff 2. For wasting my time and effort 3. For lack of appropriately educating the staff.
I usually have a great experience at this store,the staff is always extremely helpful. I've been shopping at Janie and Jack for the past 4 yrs.starting when I was about 8 months pregnant. I'm going to be so sad when my daughter outgrows their sizes.
Janie And Jack is a US Clothing Store based in Lyndhurst, Ohio. Janie And Jack is located at 24655 Cedar Rd, Lyndhurst, OH 44124, USA.
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