Excellent customer service and attention to your needs and wants. They made sure I was taken care of in the store, and even followed up with me the next day. Definitely go here if you're buying an instrument---don't waste your time at Guitar Center!
It can be awkward and overwhelming looking around in these big music stores - I'm sure many of you are well aware of those self conscious feelings. Mike from Sam Ash treated me with humble respect. I also watched him deal with other customers in the guitar department with the same engagement.
I have been a customer of Sam Ash since buying a guitar from the Time Square store in Manhattan in 1997. My experience has always been fulfilling and the staff has always been helping and kind. For me, Sam Ash is truly interested in building long relationships with its customers through strong customer service, a plethora of professional level products and knowledgeable associates.
I also love how the high end acoustic guitars are open for folks to play where at Guitar Center they have them locked.
Super nice, attentive staff. Walked in and I was immediately greeted by a clean, spacious and bright store. Very well organized. People were friendly. As I walked the sales floor, I was greeted by every staff member I encountered -- at least 6 different people. All asked how my day was and then asked if I needed anything. When I said I didn't, they left me alone. I love that part -- many stores need to take notes from that. If someone says they don't need help, then don't keep asking them! The staff made themselves seem approachable and warm, so if I did need anything, it would've been easy to ask. Also thanks for buying my flute and giving me a great price for it. Hope to do business again soon!
Sam Ash has been so helpful to me. Mike (manager) and Eric (sales specialist) are always one call away and they will take care of my mobile DJ need anytime. They always have a recommendation from gears and equipment I need, to payment terms that will suit my budget. Overall, these guys are awesome in helping their customers. Highly recommended store
Sam Ash Music Stores is a US Electronics Store based in Lyndhurst, Ohio. Sam Ash Music Stores is located at 5700 Mayfield Rd, Lyndhurst, OH 44124, USA.
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